Order and payment

1. Can I change my order after checkout?

Yes, you can change or cancel your order before the status of your order changes to SENT.

2. Can I make an order based on my previous orders?

In the MY ACCOUNT, MY ORDERS section, simply click on the products from previous orders to put them into the cart and order them again.

3. Can I save my order and finish it later?

Contents of the cart shall be visible until articles are ordered or deleted. The only condition is to purchase as a registered buyer. You can find more information on registering in FAQ.

4. Can I receive a delivery at different addresses?

You have the option to provide multiple addresses for delivery. Make sure you select the right one when ordering.

5. How can I check my shopping history?

You can review your shopping history after you log in to your page. Under MY ACCOUNT select the MY SHOPPING HISTORY option.

6. Is there a minimum value for my order?

There is no minimum value for your order, but keep in mind that package delivery is free of charge, regardless of the weight for net value price over 70Eur, but for all orders below that value we charge 3,6Eur.

7. What if an article is not in-stock?

In case you order an available article which was sold in the meantime (we refresh the in-stock data every 2 hours), one of our representatives will contact you to offer other possible options. Read more about the availability of stock here

8. What payment options do I have?

For payment options click here.

9. Will I receive an invoice?

Yes, an invoice is included in every package. Depending on your choice during the order, an invoice shall be delivered to a private person or a company.

10. Is credit card payment secure on your website?

HERE you can read more about payment security for credit cards or paypal.

11. Is my personal information safe?

Read more about personal information security here.

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